Please provide the following information when reaching out about recovering a wallet password:
The most important factor in whether your password can be recovered is your prior password information. Examples of this information include passwords used around the time the wallet was registered, important dates, family names, pet names etc.
Should you Trust Us with your Wallet?
First and foremost, with many wallets it is possible to send us a subset of all the information stored in your wallet, such that we can decode the password but not get access to your currency. Learn more
If your wallet does not meet those criteria, then we need to address the issue of trust.
Trust is probably the most difficult hurdle to get past. Once someone knows the unencrypted private key of your wallet, nothing stops them from taking your money. Sending someone your encrypted private key and giving them permission to attempt to decrypt the password involves risk.
However, please consider the following:
- I won’t take your money.
- I live in the United States. If I stole your money I could go to jail. Not fun.
- If you don’t recover your password, your money is permanently and irretrievably lost.
- The longer you wait the more likely that you will be unable to retrieve your password. Perhaps your hard drive will finally die. Perhaps you will lose the physical device on which the currency is stored.
You can also email us directly at: [email protected]