How is the fee calculated?
The 20% fee applies to the total value of all liquid assets inside the wallet at the time of recovery. This includes tokens across all blockchains (Ethereum, Bitcoin, etc.) and stablecoins.
How is the payment actually processed?
Once we successfully crack the password, we withdraw our 20% fee directly from the wallet on-chain. We then securely return the wallet credentials (password/seed) to you, instructing you to move the remaining 80% to a new, secure wallet immediately. We never take custody of your 80% share.
What if my wallet turns out to be empty?
Before we begin any heavy computational work, we verify the public address on the blockchain to ensure there are funds to recover. If a wallet is empty, we will let you know immediately and there is no charge.
Can I pay a flat fee instead of a percentage?
No. The 20% model ensures our incentives are aligned. It motivates our team to dedicate significant computing resources to your case because we only profit if you succeed.