Trust Wallet is asking for a password you can't remember, and Trust Wallet support can't reset it. That's by design: Trust Wallet never stores your password or your Secret Phrase. If you still have your Secret Phrase, you can be back in within minutes. If you don't, stop before you reset, uninstall, or delete anything, because the encrypted copy of your wallet may be your way back.
The first step is working out which password you've actually forgotten, because Trust Wallet has three.
This guide covers forgotten passwords and passcodes. If you've lost your recovery phrase (Trust Wallet calls it your Secret Phrase), or it won't import, read our Trust Wallet recovery phrase guide instead.
Which Trust Wallet password did you forget?
| What you forgot | Where it's used | Can Trust Wallet reset it? | Can it be recovered? |
|---|---|---|---|
| App passcode (6 digits) | Opening the mobile app | No. Reinstall and restore with your Secret Phrase. | Not without the Secret Phrase |
| Extension password | Unlocking the browser extension | No. Reset and re-import with your Secret Phrase. | Often, from the encrypted wallet in your browser |
| Cloud backup encryption password | Decrypting your iCloud or Google Drive backup | No. Trust Wallet says it "cannot reset or recover" it. | Often, from the encrypted backup file |
| SWIFT passkey | SWIFT wallets only (now being retired) | No | Only through your Apple or Google passkey account |
Most people searching "forgot Trust Wallet password" mean one of the first two. The real recovery opportunities are the extension password and the cloud backup password, because in both cases an encrypted copy of your wallet still exists.
If you still have your Secret Phrase: reset in a few minutes
With your Secret Phrase, a forgotten password or passcode is easy to fix. Trust Wallet's official route is to restore the wallet from the phrase.
Mobile app (forgot passcode)
After five wrong attempts the app locks, and there's no passcode reset. Delete and reinstall Trust Wallet, choose I already have a wallet, pick Secret Phrase, and enter your words. Then set a new passcode.
Browser extension (forgot password)
On the locked screen, use the option to reset the wallet, then choose I already have a wallet and import your Secret Phrase with a new password.
Your funds come back because they live on the blockchain, not in the app. You may need to re-add some tokens manually after restoring.
No Secret Phrase? Stop before you reset, uninstall, or delete anything
If you don't have your Secret Phrase, the usual advice is exactly wrong for you. Don't:
- Click "Reset wallet" in the extension. It erases the encrypted wallet from your browser.
- Uninstall the extension or clear your browser data for that profile.
- Delete the Trust Wallet app from your phone.
- Delete your iCloud or Google Drive backup, even if you can't open it.
- Wipe, sell, or trade in an old phone or computer that had Trust Wallet on it.
Trust Wallet's own support says it plainly: wallet deletion is irreversible, and Trust Wallet can't retrieve deleted wallets. As long as the encrypted copy exists, a forgotten password can often be recovered.
How Trust Wallet stores your wallet (and why a forgotten password can be recovered)
Trust Wallet is non-custodial. Your Secret Phrase is stored on your device, encrypted, and never on Trust Wallet's servers. That's why nobody at Trust Wallet can reset anything for you.
It's also why recovery is possible. The extension and the cloud backup each hold an encrypted copy of your Secret Phrase, locked by your password and nothing else. A locked file can be tested against password guesses offline, without Trust Wallet's involvement, until the right one opens it.
Forgot your iCloud backup encryption password
If you turned on Trust Wallet's encrypted cloud backup, your Secret Phrase is stored in your cloud account, encrypted with a password you chose. Trust Wallet doesn't store that password and can't reset it. But the backup file is exactly what we work from.
Check whether you have a backup
- On a Mac: open Finder, go to iCloud Drive, and look for a folder named Trust.
- On an iPhone: open the Files app, go to iCloud Drive, and look for the Trust folder.
If the folder is there with files in it, you have a backup. Leave it exactly where it is.
Use the password rules to narrow your guesses
Trust Wallet required the backup password to be at least 8 characters, with at least one lowercase letter, one uppercase letter, one number, and one symbol. That's useful: any guess that breaks those rules can be crossed off, and your list should focus on how you usually meet rules like these (a capital first letter, a number at the end, a "!" or "@" tacked on). Trust Wallet also advised against reusing your iCloud or Google password here, but plenty of people did, so include it.
Forgot your browser extension password
The extension keeps an encrypted copy of your Secret Phrase in your browser profile on your computer. If you've forgotten the password, that encrypted vault is what can be recovered. Don't reset the extension, remove it, or clear the browser's data. Extracting the vault involves some technical steps in your browser's files, and we walk clients through it privately.
One note for anyone who used extension version 2.68 in late December 2025, when a malicious update affected some users: if we recover your wallet, move your funds to a brand-new wallet afterwards.
Android and Google Drive backups
Trust Wallet can also back up to Google Drive on Android. Recovering a Google Drive backup is technically possible, but it's not a case we've handled yet, so we look at these case by case. If you have one, contact us and we'll tell you honestly what we can do. In the meantime, don't delete it.
Mobile app only, with no cloud backup
If you've only ever used the Trust Wallet mobile app, never turned on cloud backup, and don't have your Secret Phrase, there's currently no encrypted file we can work from, and we can't help. Trust Wallet stores nothing on its servers.
If the balance is substantial, don't give up on the phone itself. Retire it rather than resetting it, keep it charged and somewhere safe, and write down everything you remember, including the phone's own passcode. Recovery techniques improve, and an untouched device keeps your options open.
Build your password guess list
Whether it's the extension or a cloud backup, recovery comes down to good guesses. Here's how we'd approach it:
- Search your saved passwords. Check your password manager, browser autofill, and notes for "Trust," "wallet," or "backup."
- List your building blocks. The base words you reuse (names, pets, places, teams), the numbers and symbols you add, and how you capitalize.
- Recall the context. When did you set up the wallet? What passwords were you using then? Did you write a hint anywhere?
- Turn it into a plan. Combine the blocks in the patterns you actually use. Most forgotten passwords are a familiar pattern with one detail out of place.
For more ways to jog your memory, see our guide on how to find old passwords.
When DIY isn't enough: professional Trust Wallet password recovery
If you have an encrypted iCloud backup or a Trust Wallet extension vault and the password won't come back, this is the work we do. Crypto Asset Recovery uses secure, offline password cracking to recover access to encrypted Trust Wallet backups and extension wallets. You send us the encrypted file and your list of password candidates. We run the cracking on offline, air-gapped machines, so your keys are never exposed online. When we succeed, we return your recovered Secret Phrase and recommend moving your funds to a fresh wallet.
You only pay if we succeed. Completely risk-free.
If you'd rather not share every password you use, give us close variants or only the ones you think are relevant. That lowers the odds somewhat, and it's your call.
When recovery isn't possible
With no Secret Phrase, no cloud backup, and no extension vault (for example, a mobile-only wallet on a phone that's been reset), there's nothing left to recover from, and the funds are very likely gone. Self-custody has no master key.
Once you're back in, it's worth reading our Trust Wallet safety review.
Watch out for fake Trust Wallet support
Searches for Trust Wallet help are full of fake "support" phone numbers and WhatsApp contacts, some planted on government and forum websites to look official. Trust Wallet says its support will never contact you first, never ask for your recovery phrase, and never request remote access to your device. Anyone offering to "unlock" your wallet for a fee after messaging you is a scammer. Get help only through Trust Wallet's official site or app.
Why Choose Crypto Asset Recovery to Recover Your Trust Wallet?
- Secure, offline recovery. The cracking runs on air-gapped, offline machines, so your keys are never exposed online.
- Thousands of wallets recovered across Trust Wallet, MetaMask, Blockchain.com, and more.
- Success-based pricing. You only pay if we get you back in.
- Talk to a real person. Reach out any time, and you can get on a Zoom with our founders, the father-and-son team Chris and Charles.
- Featured in BBC, Forbes, Vice, The Block, and Business Insider.
Frequently asked questions
Can Trust Wallet reset my password? No. Trust Wallet never stores your password, passcode, or Secret Phrase, so its support team can't reset or retrieve any of them. The only official fix is restoring your wallet from your Secret Phrase.
What is my Trust Wallet password: the passcode or the extension password? On the mobile app, it's a 6-digit passcode (with optional Face ID or fingerprint). On the browser extension, it's a password you chose when you set it up. If you enabled cloud backup, there's also a separate backup encryption password.
I forgot my Trust Wallet passcode. How do I get back in? Reinstall the app and restore your wallet with your Secret Phrase, then set a new passcode. There's no passcode reset. Without the Secret Phrase, check whether you have an iCloud or Google Drive backup before you delete anything.
Can I recover Trust Wallet without the seed phrase? Sometimes. If you have an encrypted cloud backup or the browser extension is still installed, the password protecting it can often be recovered, which gives you back the Secret Phrase. A mobile-only wallet with no backup can't currently be recovered.
What if I forgot my cloud backup password? Trust Wallet can't reset it, but the encrypted backup can be tested against your password guesses offline. Keep the backup in place, list your likely passwords, and contact us.
Is it safe to send you my backup file? Crypto Asset Recovery is a registered company in New Hampshire, run by a public father-and-son team, Chris and Charles, and you can talk to them on Zoom before sending anything. The encrypted file is useless without the password, we work on it offline, and misusing a client's wallet would land us in court fast.
How long does recovery take? Anywhere from about 20 to 30 minutes to, in our longest case, over two years. Most of that time is passive. You send us your encrypted backup and your best guesses, we run the recovery on our own machines, and we come back to you for fresh guesses each time we finish a batch.
