Yes, Crypto Asset Recovery is a real company. We're a registered LLC in New Hampshire, run by a father and son, Chris and Charlie Brooks, and we've been helping people get back into locked crypto wallets since 2017.
The harder question is whether the site, email or account you're talking to is really us. Scammers copy our website, our names, our photos and our bios, and use them to take money from people who have already lost some. This page shows you how to check, in a few minutes, and what to do if you find a fake.
The short version
The real Crypto Asset Recovery:
- Lives at cryptoassetrecovery.com. No other domain is ours.
- Emails you from an @cryptoassetrecovery.com address or [email protected]. Never Gmail, Outlook, Proton or a lookalike domain.
- Has three social accounts: @recover_crypto on X, Crypto Asset Recovery on LinkedIn and Crypto Asset Recovery on Facebook. Nothing on Telegram, WhatsApp or Instagram is us.
- Never asks you to send money. Our fee is 20%, and we take it out of your wallet once we've unlocked it. You never pay us anything.
- Doesn't recover stolen or scammed crypto. We help you get back into a wallet you own. Anyone using our name to offer anything else is a fake.
If something you're looking at breaks any of those rules, stop and read on.
Check the website address
Our only website is cryptoassetrecovery.com. You'll also see our language versions (such as ja.cryptoassetrecovery.com and zh.cryptoassetrecovery.com) and our client sign-in at dashboard.cryptoassetrecovery.com. Those are ours because the address ends in .cryptoassetrecovery.com right before the first single slash.
Fakes rely on you not reading closely. Watch for:
- Extra or missing words: cryptoassetsrecovery.com, crypto-asset-recovery.com, cryptoassetrecoveryservice.com.
- A different ending: cryptoassetrecovery.net, .org, .io, .co.
- Our name in the wrong place: cryptoassetrecovery.com.help-desk.site belongs to help-desk.site, not us.
- A completely different name wearing our logo, photos and text. The site looks like ours, but the address doesn't mention us at all.
The safest habit is to type cryptoassetrecovery.com yourself instead of clicking a link from an ad, a search result you didn't expect, a message or a comment.
Check the email address
We email you from addresses ending in @cryptoassetrecovery.com and from [email protected], our support address. Check the full address, not just the display name, because anyone can set their display name to "Crypto Asset Recovery" or "Chris Brooks".
If an email claims to be us and comes from anywhere else, it isn't us. The same goes for a message that tells you to reply to a different address.
Scammers can also forge a sender address, so a matching address alone doesn't prove an email came from us. If you're unsure, type cryptoassetrecovery.com into your browser and use our contact page to check.
Check where the conversation started
Most people find us by searching for help and filling in the form on our contact page. That's how a real case starts.
If someone reached out to you first, on social media, by phone, by text or in a comment under a post about being scammed, treat it as a fake until you've checked it against everything on this page. Scammers watch for people asking for help and message them pretending to be us.
How we charge (and why it matters)
This is the quickest way to spot an impostor.
Our fee is 20% of the liquid assets in the wallet. When we crack the password, we withdraw our 20% from the wallet on-chain and hand the wallet back to you. You never send us money: no deposit, no retainer, no "unlock fee", no "tax", no "gas fee" and no "release fee". If we can't get in, you owe us nothing. We check the wallet's public address before we start, so if it's empty we tell you straight away. We agree the fee in writing before any work begins. Our pricing page has the details.
So if anyone using our name asks you to pay before you get access, or asks you to send crypto, a gift card or a bank transfer for any reason, it isn't us.
What we do and don't do
We do two things:
- Password recovery. You have your wallet file or vault but forgot the password. We work from the encrypted file and your best guesses, and the cracking runs on offline, air-gapped machines.
- Recovery phrase repair. You have a recovery phrase that's incomplete, or that your wallet rejects, and we work out the missing or wrong words.
We don't trace stolen crypto, chase scammers or get scammed money back. Most fakes using our name are aimed at scam victims, promising exactly that. If someone offering to recover stolen funds says they're Crypto Asset Recovery, they're not.
About recovery phrases: never type one into a website or give it to anyone who contacts you. We never ask for a recovery phrase that works. If yours works, you don't need us; you can restore the wallet yourself.
Red flags that it isn't us
- A "Connect Wallet" button, or a request to sign anything in your wallet
- A live chat "agent" who moves you to WhatsApp or Telegram
- A guarantee that your funds will come back
- Any request for payment up front, however it's described
- A request for remote access to your computer or phone
- Pressure to act fast, like "your funds will be lost if you don't pay today"
- A claim that they work with the FBI, a court or an exchange to release your money
- A site that has our photos and names but a different address
Our names and faces are public, so anyone can copy them. Our photo and bios being on a site doesn't make it ours. The address is what counts.
Ways to check us independently
You don't have to take our word for any of this:
- Blockchain.com's support center refers people who've lost a wallet password or recovery phrase to cryptoassetrecovery.com. Check the address it links to.
- New Hampshire's Secretary of State runs a public business search where you can look up our registration.
- Talk to us face to face. Once you've contacted us through cryptoassetrecovery.com, you can ask for a Zoom call with Chris and Charlie and see for yourself that you're talking to the people on our about page.
How we fight clones
We use Unclone to watch for sites and accounts that copy us. It catches new lookalike sites as they appear and searches X, Facebook and Telegram for accounts using our name. A person checks each one before Unclone files a takedown with the domain registrar, web host, email provider or platform, and keeps following up until it's gone.
Clones still get through, and some are only up for a few days before they're taken down, which is why the checks above matter. If you find one, please report it through our Unclone page. You don't need an account, and every report helps us get the next one down faster.
If you've already dealt with a fake
- Stop sending money. No legitimate fee comes after the first one. A second request usually means there will be a third.
- Don't share anything else. That includes passwords, recovery phrases, ID documents and remote access to your devices.
- Report it. File at ic3.gov (type the address yourself; fake IC3 sites exist) and with your local police. Report the fake site or account through our Unclone page too.
- Check the address you paid. If you sent crypto to an Ethereum address, our free scam checker shows whether it has been reported and where the money went next.
- Expect the next scam. People who have lost money to a fake recovery service are often contacted again by someone promising to get it back. Don't trust anyone who guarantees recovery.
We can't trace or recover money lost to a fake, but our checklist for the first days after a scam walks you through what to do next. For a broader look at which recovery services are legitimate, see are crypto recovery companies legit?
Locked out of your own wallet?
If you've lost the password to a wallet you own, or your recovery phrase is incomplete, that's exactly what we do. Start at cryptoassetrecovery.com/contact. You only pay if we succeed.
Frequently asked questions
Is Crypto Asset Recovery a scam?
No. We're a New Hampshire LLC founded in 2017 by Chris Brooks, and Blockchain.com's support center refers customers to us. But scammers do copy our name and website, so check that you're on cryptoassetrecovery.com. Our email addresses end in @cryptoassetrecovery.com, and we also use [email protected].
Does Crypto Asset Recovery charge upfront fees?
No. We take 20% of the wallet's liquid assets out of the wallet itself after we've unlocked it. You never send us money, and if we fail, you owe nothing. Anyone using our name who asks for a payment is a fake.
Can Crypto Asset Recovery get back stolen or scammed crypto?
No. We recover passwords and repair recovery phrases for wallets you own. We don't trace or retrieve stolen funds, and anyone using our name to offer that is an impostor.
How do I know an email is really from Crypto Asset Recovery?
Check the sender's full address. We use addresses ending in @cryptoassetrecovery.com and [email protected]. Scammers can forge display names and sender addresses, so if you're unsure, contact us through cryptoassetrecovery.com to check.
I think I paid a fake Crypto Asset Recovery. What should I do?
Stop paying, don't share anything else, and report it to ic3.gov and your local police. Report the fake site or account through our Unclone page so we can get it taken down. Be wary of anyone who then offers to recover the money for you.
